For Complex AI Systems.when failure isn't an option.And Privacy, security, governance are the roots.

UNIFIED - every guest, every employee, every manager, every day!

Try it live

Privacy by designGDPR-firstMulti-siteMultilingualPay monthly or buy outright

What changes

The usual way costs you. Lagoona pays you back, from day one.

In time and money saved, revenue gained, guests who return, and staff who stay.

Whether you're a team of one or a hundred, this is what changes from the first day:

The usual way

✓ With Lagoona

Every staff member an expert, from day oneSee how ↓

The usual wayWeeks of shadowing, "let me find someone", and guests passed from person to person.

With LagoonaFrom day one, every guest enquiry and wish handled, instantly, by simply asking Lagoona on their phone, or hands-free through any Bluetooth earbuds, in any guest language. Anything a guest wants can be answered, checked, booked, ordered or arranged on the spot.

Every guest, always treated like a VIPSee how ↓

The usual wayWaving for attention, repeating their order and preferences every day, and struggling to be understood.

With LagoonaServed wherever they are, in their own language. Their preferences (their usual drink, favourite places and little extras) are known to every member of staff, on every order.

More revenue, nothing missedSee how ↓

The usual wayCalls missed when it's busy, messages unanswered overnight, and guests who book elsewhere.

With LagoonaEvery call, message and enquiry answered, day and night, in any language. Bookings checked live and confirmed on the spot, so no sale slips away.

Fewer surprises, less wasteSee how ↓

The usual wayOvercharges and problems found at month-end, and hours lost to routine email.

With LagoonaOvercharges and renewal deadlines flagged with the proof. Early warnings for every site, days ahead. Emails, documents and proposals drafted for your OK.

Safe, and in your controlSee how ↓

The usual wayTech breaks on a Friday night and nobody knows why, and AI tools nobody checks.

With LagoonaThe exact fix in minutes, 24/7. A person approves anything important, allergens are confirmed by a manager, and every change is logged.

🤝 One central Knowledgebase, you always own

Every employee knows everything.

From their very first shift, they have every answer, instantly.

Minimal training
The confidence to answer correctly
Staff who feel supported, and stay
Guests get answers from anyone they ask, anywhere

Any employee, in any department, can answer any question and book anything, on the spot: any guest enquiry, need, preference, reservation or wish.

Type iton their phoneSay itthrough any Bluetooth earbuds, for a natural back-and-forthAny language, both waysthe guest speaks theirs, staff hear English, and reply in the guest's language

Ask anythingCustomer questions and staff ones: procedures, where things are, who to call.

Book anythingTables, treatments, events and orders. Read back first, then confirmed.

Learn as they goTwo-minute refreshers. What staff keep asking shows you what to train.

No accounts, no trackingIn with today's team code. Managers see what was asked, never who.

No more "let me find someone". AI that helps your people, not replaces them.

Try the staff screenTry it in the live demo. In your account, it's ready in minutes: add your teams and share today's code.

⭐ Every guest, always treated like a VIP

Service on demand. Wherever they are.

Your guests don't get frustrated or have to search or wait for anything anymore. Add in Augmented Reality on top and everyone benefits and is rewarded more.

A guest relaxing on a sunlounger by the pool, ordering on their phone, with what they can ask for whenever they like: a massage booked for 3pm, a table for 4 reserved at 7:30pm, what's on this weekend, their usual drinks now and two lobster salads in 30 minutes, on the room bill, with the floating Purple 12 marker staff see above them — 1Your Guests2:40 pm · Lounge BarNo guests waving for attention, or inconveniently disturbed to get up, find and wait.Everyone cared for everytime.Guests can order, find, reserve or book anything, from where they are when they want. Frictionless, private, always with them. No apps or registrations. Visitors simply scan a QR code, that's it. 🏨 Staying guests get a private code on arrival, valid only for their stay duration, and have the option to **Add it to my room bill**.

Staff board on a tablet with orders 12 and 13, timers and Float to guest buttons, next to a staff phone at the pool: a floating marker for Purple 12, 9 metres away, sits over the guest holding up their purple-lit phone — 2Your Staff2:52 pm · A busy pool deckNo trays of food going cold, thirsty guests, confusion or mixups.Straight to the right guests quicker.Real-time coordinated and location aware service - **Float to guests** - shows guest orders floating in AR over their head - with the location, directions and order details visible only to the assigned staff. ⭐ Their preferences show on every order. They like an ice bucket, so staff bring one too, without being asked.

Manager's dashboard, Brought to guests: requests, minutes to accept and to bring, thumbs up, and a breakdown by area — 3ManagersMonday morning · A new 2* review“Nobody came to take our order for 20 minutes, and waited another 20 to get the bill.”
The first you hear of an avoidable issue from last Saturday.Know before customers complain.Requests, time to accept, time to bring and guest thumbs up, by area, by team member and by hour. See what's happening as it happens.

☀️ OutsideAR and GPS: pools, beaches, terraces, gardens, marinas.

🏨 InsideA photo, a note or a room code.

✓ Either wayThey're found.

VIP service for every guest. A more rewarding shift for your team. Loyalty and retention that grow your profits.

Try it live: be the guest and the staffScreens from the live demo, with demo data. The camera view is illustrated.

💷 More revenue, nothing missed · Never off duty

Nothing gets missed, and everything gets done. Your way.

Four moments that used to cost you. Each one handled now, with a person in control.

11:40 pmA guest messages in Portuguese

Every guest answered in their own language.

Parking, allergens, the spa, check-out: answered from your own information. If it isn’t sure, it hands over to your team rather than guess.

Pearl✓ Always says it’s AI

Sun 7:15 amA table for eight, this Friday

All Bookings taken, not missed for any reason.

Checks your real availability and confirms straight away, or options for your team to approve. Either way, guests are informed.

Marina✓ Instant or staff-approved

Mon 9:00 amForty emails waiting

A morning of admin, ready to approve.

Replies, documents and proposals, researched and drafted. You read, change and approve each one.

Manta✓ Nothing sends itself

Sat 3:02 amSomething IT stops working

Problems caught before your customers notice.

Checked around the clock. It tells you what failed, where, why, and exactly how to fix it, with a full record of every step.

Reef✓ Every alert explained

📉 Fewer surprises, less waste · The team

Any department. Every location. They all work together seamlessly.

All with a person in control: approval for anything important, and a record of every change.

CustomersEvery one answered, any languagePearl · £99 a month per location Sales and bookingsA full diary, no double-bookingsMarina · £179 a month per location Guest serviceOrders reach the right staff, fastWave · £149 a month per location Finance and execsMoney and risks found in your paperworkCoral · £649 a month per location Admin and HREmails, documents and proposals in minutesManta · £399 a month per location OperationsTrouble flagged days ahead, every siteHorizon · £669 a month per location Five agents in OneRuns operations and workflows across every department, all at onceRock · £1,795 a month per location Your techCatches tech issues before they become business problems. What, where, why, and the fixReef · from £149 a month

Try the team live Meet the team

📉 One window visualisation · Dynamic insights and live dashboard included with both suites

See exactly what your AI team is doing for you.

For owners and execsProof it pays for itself, revenue you were missing, and margins protected.

For managersProblems flagged before they land, smarter staffing, and a next step for every finding.

For your teamRecognition for great service, shown by staff member and area.

From the whole group down to every location, area and staff member, with each person seeing only their own part. Live, honest, and no more month-end spreadsheets.

Dashboard: customers turned away when full, by day and time, with their estimated value and a suggestion — **Customers you turned away**When you were full, and what they were worth, so you know where to add a sitting.

Dashboard: hours and money saved, and the date the agent pays for itself — **Time saved**Hours and money saved, and the date it pays for itself.

Dashboard: problems caught early across sites, how far ahead, and risk for the next 7 days — **Early warnings**Which site needs you next week, and how often the warnings were right.

Exec view: money made, found, protected and saved, then three ranked actions with the most urgent highlighted, and dated deadlines coming up, each showing which agent it came from — Your prioritiesEvery finding, ranked into what to do first.The most urgent at the top, then what's coming up with its date, each with a clear action and where it came from: contracts and invoices, tech alerts, booking forecasts. Across the whole AI team, for every level of the business. *1 · Act now2 · Do next3 · Coming up*

Explore a live sample dashboard Everything Insights showsSample business data shown.

🛡️ Safe, and in your control · Protects your tech, and your revenue

Imagine it's 7pm on a Friday. Your booking system or tech breaks for any reason.

7:02pmIt fails after an update

7:40pmA customer books elsewhere

9:15pmA complaint. Now someone looks

MondayStill waiting on the supplier

TimeResourcesLost revenueLost future customersReputationComplaintsSabotageData leak liability

With Reef, the alert arrives in minutes: what broke, why, and the exact place to fix it. Read-only, 24/7.

See the whole night

🛡️ Safe, and in your control · The foundations

Built on five pillars, from day one.

PrivacyPersonal details protected and deleted on schedule. Never used to train AI. What it learns is yours to keep.

SecurityNo third-party plug-ins or add-ons. Each person sees only their own part. Every change logged.

ComplianceUK GDPR built in, hosted in the EU, and designed to align with ISO/IEC 42001 and the EU AI Act.

Human-controlledThe AI drafts, a person decides. Nothing important goes out without your OK, and it always says it's AI.

UnifiedOne system that works and learns together, across every department and location.

How we handle each one →

Lagoona sits as a layer above your systems.

You only connect what you want to connect.

No complicated integrations. No third-party risks or leaks. Nothing else required.

We're not room bookings or POS. Lagoona works seamlessly alongside them — acting as a powerful revenue driver that captures guest intent, needs and preferences, to maximize revenue across your entire ecosystem, 24/7.

Hospitality