1
One code, everything
Guests scan once, in a room, at a table or by the pool, to ask, book or order on their own phone. No app, no sign-up, in their own language.
Lagoona AI for Hospitality
Every system, live. Try them now.
Hotels, bars, restaurants, marinas and venues: see exactly what your guests, your team and your managers would get. Each demo runs on a sample venue, with the real AI.
No sign-upReal AIHuman-controlledNothing real is booked or sent
Guest suite
For your guests
VIP service for every guest.
A more rewarding shift for your team.
Loyalty and retention that grow your profits.
One screen on the guest's own phone, from a QR code or their room code. No app, no sign-up.
Pearl Β· AskMarina Β· BookWave Β· Order
- Answers any question, in the guest's own language
- Books tables, rooms, events and appointments, checked live: confirmed instantly or staff-approved
- Orders reach staff, who find the guest by area or photo
- Guest ratings by area and by staff member
- A desk for every department: reception, spa, bar, each with its own QR code and assistant, and requests go to the right team
Be the guest on your phone and the staff on the screen
Business suite
For your team Β· led by Rock
One AI team for the whole business, working together, with a person approving what matters.
PearlMarinaCoralMantaHorizon
- Customer questions and bookings, day and night
- Managers see where money and risks are hiding
- Admin drafted for a person to approve
- Early warnings before problems land
Talk to each team member and watch the dashboard update
Insights
For owners and managers
Live dashboards for every venue, from one site up to a whole group.
Every venueEvery department
- Questions customers ask that you can't answer yet
- Bookings and demand you're turning away
- Guest ratings by area and staff member
- Work done and time saved (estimates, clearly labelled)
Reef
For your tech
Watches your website, servers, settings and code 24/7, and catches problems before your guests do.
MonitorsDiagnosesGives the fix
- Alerts the moment something breaks
- Explains it in plain English
- Gives the exact fix
- Shows what catching it early saved you
Includes a calculator for what finding problems costs you
What changes
The usual way costs you. Lagoona pays you back.
Starting with the biggest changes for your guests, your team and your managers.
The usual way
β With Lagoona
Every staff member, an expert from day one NewTry the staff screen β
The usual wayWeeks of shadowing, "let me find someone", and guests passed from person to person.
With LagoonaFrom day one, every guest enquiry and wish handled, instantly, by simply asking Lagoona on their phone, or hands-free through any Bluetooth earbuds, in any guest language. Anything a guest wants can be answered, checked, booked, ordered or arranged on the spot. No accounts, and no tracking.
Any guest, any language, both ways NewTry it β
The usual wayPointing, a translation app, or hunting for the one colleague who speaks it.
With LagoonaThe guest speaks their language, staff hear it in English through their earbuds, and reply in the guest's language.
Service that finds the guest NewBe the guest β
The usual wayGuests wave, queue at the bar, or give up and don't order.
With LagoonaGuests order from the sunlounger, room or terrace, with no app. Staff are guided straight to them, with AR outdoors.
Every guest, always treated like a VIP NewSet a preference β
The usual wayGuests repeat their order and their preferences every single day.
With LagoonaTheir usual drink, favourite places and little extras show on every order from the second day, set by the guest.
Nothing missed, day or nightTry Pearl and Marina β
The usual wayCalls and messages unanswered when it's busy or overnight, and tables lost.
With LagoonaEvery enquiry answered and every booking checked live and taken, 24/7, in any language.
Know before guests complainOpen a live dashboard β
The usual wayProblems found in reviews, and figures at month-end.
With LagoonaLive times, ratings and trends by area and hour, and early warnings for every site.
Safe, and in your controlHow it's safe β
The usual wayAI tools nobody checks, allergens guessed, and data in places you can't see.
With LagoonaA person approves anything important, allergens are confirmed by a manager, and every change is logged.
Built in, not bolted on
One scan. The right team. Every result, in view.
The guest screen, the staff desks and the dashboards are one connected system, included with the Guest suite. A guest's request goes straight to the team that can help, and every result shows up for the people who need to see it.
2
A desk for every department
Reception, spa, bar and restaurant each get their own desk, QR code and queue, so every request reaches the right team first time. Timers turn red so nobody is forgotten.
3
See it all, down to every shift
Results for the whole group, each region, each location, each area and each staff member: response times, ratings, busiest hours, and what to do next. See Insights β
Each person sees only their own part: a hotel manager sees their hotel, a regional manager their region, head office the whole group.
What are missed enquiries costing you?
Pearl and Marina greet and answer every customer at once, in any language, then book tables, rooms, events and appointments in the same conversation, checked live against your diary: confirmed instantly or staff-approved. Put in your own numbers.
Β£0a month to grow with
Extra revenue: 0 more bookingsΒ£0
Staff time freed: 0 hoursΒ£0
To grow with, a yearΒ£0
Your estimate, from your numbers: real results depend on your business. Pearl and Marina: Β£99 + Β£179 a month per location (Β£278 together). Lagoona never takes payments: guests pay you as they do now.
Prices are based on 2,000 chats a month per agent, per location. If yours goes over, additional charges may apply, and we'll always tell you first.
The foundations
Built on five pillars, from day one.
PrivacyPersonal details protected and deleted on schedule. Never used to train AI. What it learns is yours to keep.
SecurityNo third-party plug-ins or add-ons. Each person sees only their own part. Every change logged.
ComplianceUK GDPR built in, hosted in the EU, and designed to align with ISO/IEC 42001 and the EU AI Act.
Human-controlledThe AI drafts, a person decides. Nothing important goes out without your OK, and it always says it's AI.
UnifiedOne system that works and learns together, across every department and location.
Make it yours
Your name on every screen, a voice for every desk, and your rules for who sees what.
π¨ Your brand
- Your logo and colours on guest QR pages, chat and emails
- A separate look for each brand in your group
- Your own wording and welcome
π Voice
- Guests talk to it in their browser, no app
- A voice desk per department: reception, concierge, spa, bar
- Same answers and bookings whether they type or talk
βοΈ You stay in control
- Add venues, departments and QR codes yourself
- Choose who sees which venue and which figures
- Important actions wait for a person to approve
- Guests never pay through us: payments stay with you
Want it to talk? Voice is an optional upgrade on any of them.See pricing