Lagoona AI for MSPs and IT partners
Extra revenue from the clients you already have.
Run 24x7 monitoring for every client: continual checks at AI speed and depth, AI diagnosis down to the exact fix, and preventative intelligence that catches problems before they happen. Plus AI agents to resell, all under your own brand, from one sign-in.
Reef for every client
Watches each client's website, servers, settings and code around the clock, and tells your team what broke and the likely fix.
- Plain-English alerts to email, Slack, Discord or your ticket system
- Read-only, always: your team does the fixing, and the billing
- Each client shares their Reef with you: view, or view and edit
- A change log of who did what
AI agents to resell
Set up AI assistants for your clients yourself, in your own brand: guest service, bookings, ordering and a whole AI team.
- Add clients, locations, assistants and QR codes yourself
- Your name, logo and colours, on every screen and email
- Bookings checked against each client's own calendar or system
- A person approves anything important
Insights per client
Every client gets live dashboards, from their whole group down to each location, area and staff member, so you can show the value you bring at every review.
- Findings, each with a next step
- A 14-day forecast
- Questions customers ask that the client can't answer yet
- Work done and time saved (estimates, clearly labelled)
Partner pricing
Partner prices on everything, and a quick way to see your margin on each client.
- Partner discount on AI agents, per location: bigger as you add locations
- 20% off published Reef prices, at any size
- Free client setup when you do it yourself
- Your own brand included
When it breaks
It's 7pm on a Friday. The booking page stops working.
One problem turns into a panic: a race to find what broke, who's responsible and how to fix it, while customers wait. And some problems aren't accidents. Picture it happening to a client.
Time
Hours of guessing. Is it the website, the server, the booking system, a plugin, an update? Everyone stops what they were doing.
An alert in minutes, in plain English: what broke, why, and the exact place to fix it: the file and line, the setting or the server.
Resources
Emergency call-outs, a developer pulled off other work, waiting days for a supplier to admit it's their problem.
It says whether it's you or your provider ("it's not you, it's them"), so the right person fixes it first time.
Lost revenue
Every minute it's down, bookings, orders and sales go somewhere else. Often nobody notices until the takings are short.
Caught early, often before customers notice, so the till keeps ringing.
Lost future customers
A customer who hits a broken page rarely tries twice. They book elsewhere next time, and the time after.
Fewer broken moments, so first-time customers become regulars.
Reputation damage
The one-star review, the social post, the "their website never works". It stays online for years.
Expiring domains and security certificates, failing backups and risky changes flagged weeks ahead, before they become a public mess.
Handling complaints
The phone rings, the inbox fills, staff apologise all day and refunds go out, long after it's fixed.
Problems fixed before they turn into complaints, and a clear record of what happened and when.
Sabotage
A disgruntled leaver, a contractor or a hacked account quietly changes code, settings or keys. Nobody notices until something fails, or worse.
Changes to code and settings are checked on every update (Growing and up), with anything unexpected flagged: what changed and where. And nobody can quietly switch Reef off: the owner is emailed straight away.
Data leak liability
Exposed files, passwords left in code, customer emails sitting in logs. One leak can mean reporting to the ICO, fines, legal claims and headlines.
Reef looks for exposed files, open admin pages, passwords in code and personal data where it shouldn't be, with a map of where customer data lives, for GDPR. Read-only, with secrets masked.
Now imagine that across every client and every location you look after, on the same Friday night. Reef watches them all, from one sign-in, and tells your team exactly where to look.
See Reef in action →The foundations
Built on five pillars, from day one.
Make it yours
White-label everything, offer voice, and keep each client’s data in the client’s hands.
🎨 Your brand
- Your name, logo and colours on accounts, emails, chat, QR pages, Insights and Reef
- Give each client its own brand too
- Clients see your brand, not ours
🎙 Voice
- Talk button on clients’ sites and guest QR pages
- 30 minutes a month included to try
- Shared minute packs across all your clients
⚙️ You stay in control
- Add clients and locations yourself, with a desk per department, each with its own QR code and assistant
- Each client’s owner decides what you can see
- Roles: viewer, manager, owner
- A log of who did what