Wave vs me&u and Flipdish: service that finds your guest, wherever they are.

What you get with Wave

• Zero friction for guests. Scan, ask, done. No app to download, no sign-up and no account. It opens in the phone's browser.
• Find the guest anywhere. A photo of where they are, a note ("white shorts, by the big umbrella"), their GPS location with a map for staff, or all three. Built for terraces, pools, beaches, gardens and marinas, not just numbered tables.
• One QR or many. One main QR for the whole venue with areas to choose from, or a QR for each area. Add today's word and a location check so only guests who are really there can order.
• Private hotel room codes. As well as QR codes, each stay gets its own private room code, with a printable card. Your staff screen keeps staying guests and visitors apart, and staff can mark an order for the room bill. The code stops working when the stay ends.
• Guests just ask. They say what they'd like, any dietary needs, and when: now or later. No menu to build or keep up to date.
• Sits on top of how you work now. Guests pay as usual when it arrives, or it goes on the room bill. No till integration and no payment set-up.
• Your customers are yours, not ours. We take only what each job needs, encrypt it, and delete it on a timer, with booking details and finished emails removed after 30 days (or sooner if you choose) and Wave photos and notes as soon as the order is done. We never sell it, never use it to train AI, and never take your customers' payments, so no card or bank details ever pass through Lagoona. Your dashboards show facts, never personal details.
• A staff screen with timers. Waiting time counts up and turns red after 10 minutes; orders for later count down. Order size at a glance, a sound for new orders, and accept, done or can't do in one tap.
• Thumbs up or down on every order. Tracked by staff member and by area in your Insights dashboard, so you can see where service shines and where it needs help.
• Privacy first. Photos, notes and locations are deleted once the order is done, or after 24 hours. Your dashboards get the facts, never the photos. Room codes are stored scrambled, and guessing is blocked.
• Dashboards for every level. From one venue to a region to a whole group, each person sees just their part, down to ratings by staff member and area. IT partners and chains run many clients and brands from one place, under their own brand.
• Part of the Guest suite. Wave, Pearl (answers questions) and Marina (bookings) in one interface: Ask, Book and Order from one QR or room code.
• Add more agents with a switch. Turn on more of our agents in your account, with no new system to set up: the Guest suite (Pearl, Marina and Wave), the Business suite (Rock: Pearl, Marina, Coral, Manta and Horizon), Reef for IT, or all of them. Same sign-in, same dashboards.
• Licence it or run it yourself. Pay monthly, or buy it once and run it in your own environment, with the source code, for full control (the IP stays with Lagoona).
• Watched 24/7. Reef checks Wave around the clock, so problems are caught before your guests notice.